THE ROLE OF MANAGERS IN MANAGEMENT OF SMALL SCALE BUSINESS ORGANIZATIONS. (A CASE STUDY OF TOP RANK HOTELS INDEPENDENCE LAYOUT ENUGU).
CHAPTER ONE
BACKGROUND OF THE STUDY
This study is set to investigate the role of small business organization with a case study of Top Rank Hotel Independence Layout, Enugu by investigate, this industry was commissioned on 1st December 2004, and it has seven department. They are food and beverage department, front office department, accounts department house keeping department, security department, marketing department and personnel department the engage in services serving guest, attending to guest or customers, keeping records, cleaning environments and rooms, securing the guests life and environments telling people about the industry, recruitment of workers.
Based on the study, a manager is a person who holds a management position and who performs the process of management, or one who occupies management position and performs organization timal functions of management.
More so, the manager by the classification of management occupies administrative position (Top level) managing director or general, then operative the workers) these groups are all involved in the accomplishment of the organization:- eg. Meeting a target, assembling finance data and Etc.
The service, supervisors, marketing manager and finance officer, when an operative or O.R (owner’s representative) perform the work of administrative and management the activities are known as operative management. In other words management as job or activity undertake decision – making, the process of decision making is one of deciding, the course of action and that of solving business problems. There are two types of personnel decision which a businessman makes as he seeks to maximize his own income value or pleasure.
And managerial decision affects not only the welfare of the other but other benefits accruing to the other persons connected with the organization.
Secondly, job co-ordination has to do with a manager’s responsibility for planning and maintaining a harmonies relationship between personnel and physical factors in an organization.
The purpose of co-ordination is to link the company together as a unified whole, the planning, organizing and controlling reveal or explain the exact nature of the work of a manager, the activities of planning, organizing and controlling are called functions of management.
The interrelation between the flour functions e.g planning, organizing, motivating and controlling, the managers use these activities solely for the purpose of reaching organizational goal or objectives. For explanation, organizing is based on well thought out plans developed during the planning process while motivating system must be tailored to reflect both these plans and the organization design used to implement the plan.
So, the role of a manager in a small business organization is a pattern actions expected of the manager in activities involvement as a social system geared towards goal achievement of the organization goal at a lower price. Profit cannot be the goal instead must profit must be by product, or services.
So, the manager’s role is the corner stone of the organization because with his absolute co-ordination of the enterprise, there will be no work done.
Most importantly, the manager imposes some trends or problems in his job such as managerial capabilities in handling records kept by the management then wrong uses if funds, etc. the possible solutions such as training of employees and managers are for the improvement of the small business organization.
PROBLEMS ASSOCIATED WITH THE SUBJECT MATTER
The role a manager in the current or the present day societies in the managerial systement is geared towards effective and efficient achievement of their basic goal of profit maximization.
Some of the hotels or hospitality industry are not up to the standard but, do to poor management, they will set price at a higher rate, people will be afraid of lodging in, do to the rate and poor service rendering in some of the hospitality industries. It is no longer regarded as hospitality industry rather as a place you can go and spend your money.
Again another factor that is effecting system are inefficient managerial ability, ability of good communication and inadequate staff training, these are inadequate staff training of the manager.
PROBLEMS THAT THE STUDY WILL BE CONCERNED WITH
The scope is focused on the hotels where Top Rank Hotel Independence Layout Enugu, is used as a case study. It is located inEnugu, so thatEnugu, will have good hosipitality industry and a standard withAbuja’s industries. Because of the problems encountered in Hotel, it has with-draw people from resting in a hotels,
From the research made, I have find out that, it is the same group of people that is managing hotels, that is inEnugu.
These are the problems they encountered
Inadequate staff training, very high price poor recording keeping, inefficient managerial ability and lack of good communication, all these has militated against the good and efficient role of the manager , and how to solve this problem, is by training their staff to become perfect, keeping good record, efficient managerial ability of good communication within the staff and their subordinates.
Again, the sufficiency of interaction peculiar to the role of managers, is not available too, instead the researchers used available books by different authors for reviewing the role of managers.
The research work has to cover only hotels inEnugu, because of these trends mentioned above.
THE IMPORTANCE OF STUDYING THE AREA:-
Over the years, the role of a manager has been the order of the day in any small business organization. It has reached a crisis situation, where some business organizations have suffered bankruptcy as a result of inefficiency in managerial execution of workers duties, so this study is specially designed for those distressed small business organizations in the state and other localities, so as to comprehend the reasons of the insolvency of their organizations.
Again, the work will also be a good benefit to those who want to establish any small business enterprise so as to know the right way to follow.
Finally, it is hoped that his research would be of great benefit to managers who would want to explore more on the role of managers in a small business firm. Since those problems have been deducted through the use of the role of manager, those problems have been reduced to a bearable number.
DEFINITION OF IMPORTANT TERMS
RESEARCH:- This is an investigation undertaken in order to discover new facts.
LITERATURE REVIEW
It is a process of reviewing what other researcher or another has done previously and also finding out the untouched idea
EDUCATION:- This is the systematic training or instruction given either orally
or written, it is of two types formal and informal,
GOAL:- Point making the end of role, that is say objective or aim.
ROLE:- A person’s duty is undertaking, role reflects a person’s position in the social system.
