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PROBLEMS OF STAFF TRAINING AND DEVELOPMENT IN NIGERIA COMPANIES (A CASE STUDY OF NIGERIA TELECOMMUNICATION PLC ONITSHA)

CHAPTER ONE                                        

1.1     BACKGROUND OF THE STUDY

Nigeria has been faced with the challenges of providing adequate effective manpower needs, development and management of the economic resources right from when she gained independence from Britain on October 1st, 1960.

The inability of the country to make provision for the required manpower has resulted in the inefficient and under utilization of her abundant economic resources.

Haines speaking on the general poor development of Nigeria workers said that he is under used, under employed, frustrated and prevented from bringing his talents to bear on the well being of his employer, and the nation at large. The principal culprit is not the worker but the leaders (Ngiera).

The above analysis, shows that the country is blessed with abundant human resources with which it can develop, but they lack effective utilization of these potentials for the transformation of their economic resources, essentially because of the inadequate planning and development of human resources. Training and development of manpower  gives face lift towards venture.

Training and development is an important aspect in an organization from which both the employer and employee stand to gain a lot. As soon as employees are recruited and inducted, they must be trained and develop to fit perfectly into their jobs for which they have been employed and this can best be through the introduction of training and development programmes, the areas to direct our minds to when establishing such programmes are how can training and development programmes be directed to meet the challenging needs of the Nigeria economy and how can it increase productivity and the rate of industrialization of our environment

1.2     STATEMENT OF PROBLEM

All organization be it political, religion or business have pre-determined goals and objectives which they intend to achieve and these are ends towards which organizational activities are geared organization strive to achieve their respective goals and purposes since this is used as a yardstick or standard for assessing their success or failure.    

The major determinant of any organization is the presence of capable men and women with the right skill and knowledge to combine organizational goals and objectives.

The manager and employee must be well equipped in order to carryout these assignments and skill can only be imported through the training and development of the employees.  

In Nigeria, there is shortage of skilled labour and the major challenge of the Nigeria management is to help develop the skills of the nations existing staff and at the same time device ways and means of utilizing the surplus staff.

Both the public and private sectors are besieged with the problem of inefficiency low capacity and other symptoms of poor jobs performance . these problems can be avoided and solved by early identification of adequate trained and development techniques and programmes for different level of managers supervisors and other employees.

The  researcher work is directed towards the problem of staff training and development programmes of Nigeria company (NITEL), with a view of identifying the methods, problem areas and suggestions on ways of achieving a greater success in her staff training and development efforts.

1.3     OBJECTIVE OF THE STUDY

Most modern organization have some training and development for its employees. Lack of it represents a serious set back in productivity but training and development is not without its own problems so the objectives of this usually is to…

(a)    Determine the training and development set up of Nigeria telecommunication Plc (NITEL).

(b)    Determine the problems encountered in their  training and development programmes.

(c)    Offer effective and efficient solution to these problems

(d)   Identify staff training and development needs in Nigeria telecommunication Plc (NITEL)

(e)   Design staff training and development programmes that will be suitable to the staff needs of the company.

(f)    Determine cost benefit of the training  and development programmes

(g)   Identify the company’s selection process for training workers.

 1.4     RESEARCH QUESTIONS

In carrying out this project, the following questions were asked, they include

(a)   What are the set up of training and development in NITEL?

(b)   What are the problems encountered by NITEL when carrying out training and development programmes?

(c)   How does staff training and development needs are identified in Nigeria telecommunication Plc (NITEL)?

(d)   Is the design of staff training and development programmes suitable to the staff needs of the company?

(e)   What is the cost benefit of training and development programmes?

(f)   How fair is the company’s selection process for training workers?

(g)  Has training programmes created some positive changes in ultimate performance and productivity of the trainees?

 1.5     SIGNIFICANCE OF THE STUDY

The significance of the study lies on the fact that it will be of immense benefit as a reference tool to the organizers and executors of staff training and development programmes in Nigeria companies.

It will also be of benefit to the researcher who will be conversant with what training and development entails and the problems involves, thereby prepare him/her for the outside world. It will be of immense benefit to management of organizations.

 1.6     SCOPE OF THE STUDY

This scope is restricted to Nigeria Telecommunication Plc (NITEL) Enugu. The study is designed to look into staff training and development in Nigeria companies.

 1.7     LIMITATION

The limitation of the study include time constraints and inadequate findings:

(a)  Time:  Time has always been a scarce resource for students researchers and of the factors necessary for research is time. The time available for this research was too short. The researcher had not only spent much time in search for a company that will permit him to understudy their establishment.

He  was also confronted with other academic obligation like regular class attendance, writing of assignment, quizzes, term paper and preparation for examination.  

(b)  Inadequate funding:  Another limiting factor to this study was finance. This research requires much fund. The researcher had to meet other in evitable financial obligations required to him in course of his academic work inadequate fund therefore affected the scope adeptness and smooth execution of this research work.

 1.8     DEFINITION OF TERMS

Development:  Development is an organizational related learning experience preparing the individual for new future jobs and performance base on possible future directions for the organization.

 Training: Training is a job related learning experience provided in order to improve performance on the current job.

 Management: Management is the purpose use of resources of man, minutes, materials, machines, method and money. The key resource is man management thus is the effort of other people.  

REFERENCE

 Agbo G.O (2001) The practice of management, Enugu. Iyke Venture production. 

 Nwachukwu, C.C(1991) Theory and practice of management Enugu Africa Fep Pub. 

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